Smart Routing Engine

Automatically assigns tickets to the right department or location based on predefined logic
(e.g. HSE, HR, Operations, Maintenance).

Real-Time Dashboards

Admins and managers get a live view of complaints by type, location, SLA status, and
resolution timelines.

Mobile-Friendly Interface

Designed for use in field conditions, workers can log complaints even with limited
connectivity (offline mode supported).

In-App Notifications

Real-time alerts for escalations, updates, and new assignments.

Audit & Compliance Trails

Time-stamped logs, resolution history, and user activity reports—fully exportable for audits
and board reporting.

Role-Based Access

Separate views and permissions for field users, department heads, compliance officers, and
executive teams.

ERP Integration

Sync with the company’s internal ERP for user data, asset references, and incident crosschecking.